Signature Flight Support
Signature Flight Support is the world’s largest and market leading fixed base operation (FBO) network for business aviation. It provides high quality, full service support for B&GA travel focused on passenger handling and customer amenities such as refuelling, hangar and office rentals, and other technical services.
Signature has over 100 locations, many of which are situated in the world's busiest destinations for B&GA travel including primary business and leisure destinations in North and South America, Europe and Asia.
Signature is a highly recognised brand in the global business aviation market and, over time has grown through the acquisition of new locations and the development of strong customer relationships with both individual and network customers. Signature handles around 1 million aircraft movements every year and sells approximately 160 million gallons of fuel.
2010 highlights
- Grew organic revenue by 8%.
- Launched Signature Status™ a customer loyalty programme that recognises growing customer loyalty through service enhancements.
- Added two locations to the Signature network at Montreal, Canada and Fresno, California.
Strategy & value creation opportunities
- Continued focus on customer & quality of service throughout network.
- Use of demand based staffing framework to match staff availability to customer demand.
- Medium term expansion via acquisition in highly fragmented market.
Management
Signature's global head office and senior management team are located in Orlando, Florida. Michael Sheeringa, President, is a member of BBA Aviation's Executive Management Committee.
