We have structured the Website so that you can visit it without identifying yourself or revealing any personal information. If you choose to provide us with any information by which you can be identified you can be assured that it will only be used in accordance with this privacy statement.
Information we may collect from you
In general, you can use our Website without giving us any personal information. However, additional services may be available to you if you provide us with personal information about you. Where you request such services, or choose to contact us through the Website or our social media accounts (eg Facebook, Twitter, You Tube, Google Plus), we may collect and process the following information about you:
- Information that you provide directly to us by filling in forms on the Website or contacting us (for example in order to receive printed corporate and information materials and e-mail alerts). Such information includes your name, job title, company (and jurisdiction), telephone number, fax number and email address;
- We may also ask you to provide us with information regarding your personal or professional interests, demographics, experiences with our products and contact preferences for research purposes in order to provide you with further correspondence about our products and services. However, you do not have to respond to these surveys and should you choose to receive such details from us, you may withdraw your consent at any time;
- If you wish to apply for a job vacancy advertised on the Website, we will provide you with additional information at the time you submit your application about how we will process your personal data in relation to your job application;
What do we do with the information we gather?
Where you choose to provide such information, we and (where we share with third parties, as set out in more detail below) our affiliates collect, retain and otherwise process this information for the following reasons:
- To ensure that content from our Website is presented in the most effective manner for you and for your computer and to better understand your preferences and to provide you with a better quality of service – this processing of your personal information helps us present the Website in the most effective manner and provide a better service, which is in our legitimate business interests and does not cause unfair prejudice to you;
- To provide you with information, e-mail alerts, products or services that you request from us and which are described on our Website; and
- If you have provided your consent to receive marketing communications from us (and/or our selected third party affiliates) our representatives may follow up by email, phone, or mail (in accordance with your stated preference(s)) and send you information about new developments or activities which we think may be of interest to you.
Who we share the information with and your choices
Any application, request or enquiry you make may be passed on, or made available to, any member of our group and to selected third parties as we consider necessary to enhance the customer or employee experience (which is in our legitimate business interests, as explained above), to deal with enquiries and/or for the administration of the Website and related business, including, partners, successors, subcontractors and agents. Where a third party processes information about you on our behalf, we have contracts in place which require them to only process the information as instructed by us and take steps to protect the information. Some of our affiliates are based outside of the European Economic Area (EEA) in countries that do not have the same level of data protection laws that your home jurisdiction has.
Where we transfer information about you outside of the EEA, we take the steps required by data protection legislation to protect your information by imposing contractual obligations on the third party based outside the EEA. If you would like to obtain a copy of the agreement which protects your personal information when transferred outside of the EEA, please contact us at firstname.lastname@example.org. All BBA Aviation plc affiliates, service providers, and advisers (regardless of their location) are required to comply with our internal Data Protection Policy which requires that steps are taken to protect your personal information and for it only to be used for the purpose(s) for which it was submitted.
We will not sell, distribute or lease your personal information to third parties (i.e. situations where the third party is not simply processing your personal information on our behalf) unless:
a) We have your prior permission;
b) We sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets (this is in the legitimate interests of both us and the prospective seller or buyer, and does not cause you unfair prejudice); or
If you have submitted personal information through this Website and wish us to cease using it for the purposes submitted, please email us at email@example.com.
How to exercise your rights in relation to the information we hold about you
In certain circumstances, you have the right to request access to and rectification (of any incorrect or incomplete information) or erasure of the information we hold about you or to request restriction of processing of that information or to object to the processing. See below for details about how to exercise your access rights. To exercise your other rights mentioned here, please contact us at firstname.lastname@example.org.
Furthermore, where our processing of your personal data is reliant upon your consent, you have the right to withdraw your consent at any time (although this will not affect our processing of your personal information before the withdrawal of consent). To withdraw your consent, please contact us at email@example.com.
You also have the right (in certain circumstances) to receive the personal information you have provided us with in a structured, commonly used and machine-readable format and have the right to transmit this information to another company (or request that we transmit directly to that other company). For more details on this and to exercise this right please contact us at firstname.lastname@example.org.
Further information about access rights: You may request access to details of personal information that we hold about you in accordance with the applicable local law. Where lawful, a small fee may be payable (cheques should be made payable to BBA Aviation Plc). If you would like a copy of the information held on you please write to:
Data Protection Compliance Officer
BBA Aviation plc
105 Wigmore Street
or by e-mail at: email@example.com
If you have a complaint about our processing of your personal information (including how we respond to any requests made about it, as described above) you have the right to complain to the Information Commissioner’s Office (www.ico.org.uk) which is the body responsible for regulating data protection compliance in the United Kingdom.
The Website is intended for a general audience and is neither intended for children under the age of 13 nor does it contain content typically of interest to children. Nonetheless, if we learn that we have inadvertently collected personal data from a child under the age of 13, we will promptly delete that data entirely. If you believe we have inadvertently collected such information, please do contact us.
How long do we retain information about you?
We will retain information about you for no longer than is necessary in respect of the purpose for which it is collected (as described elsewhere in this privacy statement) and will hold it in accordance with our retention practices.
When your personal information is no longer needed, it will be securely destroyed as soon as practicable.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Whilst we will take all reasonable steps to protect your personal information we cannot guarantee the security of any personal information you disclose online. You accept the inherent security implications of dealing online and will not hold us responsible for any breach of security unless such breach has been caused by the specific negligence of BBA Aviation plc, its affiliates or its agents.
We use traffic log cookies to identify which pages are being used. These cookies help us analyse data about web page traffic and improve our Website in order to tailor it to user needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Your continued use of our Website will be treated as consent to the use of these cookies for the purposes described.
Third Party Cookies
We also use the third party cookies detailed below to collect information about how visitors generally use our Website. We use this information to compile reports and to help us improve our Website. The third party cookies detailed below collect information for us, not for anyone else.
The Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Google will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
You may also stop the transmission of information generated by the cookies about your use of this Website and of your IP address to Google, by downloading and installing the Google Analytics Opt-out Browser Add-on available here: http://tools.google.com/dlpage/gaoptout.
Overall, cookies help us provide you with a better Website service, by enabling us to deliver content to you as a registered user and monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile.
Most internet browsers give you the option to reject all cookies, accept all cookies, erase cookies stored on your computer or be notified before a cookie is stored on your computer. However, if you reject or erase the cookies referred to above some website features or services will not function properly or may not be fully available. Please refer to your internet browser instructions if you want to find out more about rejecting or erasing cookies.