Privacy policy

BBA Aviation plc (“we”) and its subsidiaries are committed to protecting and respecting your privacy. This policy (together with our Terms of website use and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.


By using this website you consent to the use of the information that you provide to us in accordance with this Privacy policy. BBA Aviation plc may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Our privacy practices are consistent with the European Union Data Protection Directive.

We have structured our website so that you can visit it without identifying yourself or revealing any personal information. If you choose to provide us with any information by which you can be identified you can be assured that it will only be used in accordance with this privacy statement.

Information we may collect from you

We may collect and process the following information about you:

  • Information that you provide directly to us by filling in forms on our site or contacting us (for example in order to receive printed corporate and information materials). Such information includes your name, company, telephone number, fax number and email address;
  • We may also ask you to provide us with information regarding your personal or professional interests, demographics, experiences with our products and contact preferences for research purposes in order to provide you with further correspondence about our products and services. However, you do not have to respond to these surveys;
  • Details of your visits to our site. Some pages of our site use cookies and other technologies to collect information about your general internet usage when you visit our site or use our services. See the section ‘How we use cookies’ below to learn more.

What do we do with the information we gather?

We, our affiliates, partners, successors, subcontractors and agents require this information to understand your needs and provide you with a better service, and, in particular, for the following reasons:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer;
  • To provide you with information, products or services that you request from us and which are described on our website. If you have ordered printed material from our website or contacted us our representatives may follow up by email, phone, or mail and send you information about new developments or activities which we think may be of interest to you.

Who we share the information with and your choices

Any application, request or enquiry you make may be passed on, or made available to, any member of our group and to selected third parties as we consider necessary for the administration of the website and related business. Some of our affiliates are based in countries that do not have the same level of data protection laws that the European Union has. All BBA Aviation plc affiliates and advisers are required to comply with an internal Data Protection Policy which requires that steps are taken to protect your personal information and for it only to be used for the purpose(s) for which it was submitted.

We will not sell, distribute or lease your personal information to third parties unless:

a) We have your permission;
b) We sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
c) We are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our Terms of use.

If you have submitted personal information through this website and wish us to cease using it for the purposes submitted, please email us.

What if you think we have incorrect information or you would like a copy of the information we hold about you?

You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10. If you would like a copy of the information held on you please write to:

Claire McCluggage
Data Protection Compliance Officer
BBA Aviation plc
105 Wigmore Street
London W1U 1QY

If you believe that any information we are holding on you is incorrect or incomplete, please write or email as soon as possible to the above addresses. We will correct any information which is found to be incorrect promptly.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Whilst we will take all reasonable steps to protect your personal information we cannot guarantee the security of any personal information you disclose online. You accept the inherent security implications of dealing online and will not hold us responsible for any breach of security unless such breach has been caused by the specific negligence of BBA Aviation plc, its affiliates or its agents.

Other websites

Our website may contain links to enable you to easily visit other websites of interest outside of the BBA Aviation group. However, once you have used these links to leave our site you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How we use cookies

A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to user needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Denial of a traffic log cookie should not prevent you from using one of these sites.

Disabling cookies

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser to notify you of cookie placement requests or decline cookies completely. You can also delete the files that contain cookies - those files are stored as part of your internet browser.