Every one of us is ultimately engaged in serving our customers and we aim to exceed expectations in everything we do, from flawlessly executed pilot support to redesigning a shop process to meet customer demand.

We have designed our businesses to anticipate customer requirements both now and into the future so that we can continue to lead in this area and we constantly review what we provide in order to meet changing customer needs. Innovation is key and every one of us takes opportunities to serve the customer better whenever appropriate, including working together across teams and businesses to create and deliver new ideas.